• C.E.K. & Partners

2017 State of the Internet – Mary Meeker’s Annual Report

Interested in staying current with the latest updates in the world of technology? In case you missed it, Mary Meeker’s 2017 Internet Trends Report is available.

Following are a few trends of interest:

Trend: Social Media Takes Role in Improving Customer Experience

When asked to identify how an organization could improve its customer service, easier access to online support channels was identified as the top opportunity.

Trend: eCommerce Resurgence

Former darlings of the mall era—The Limited, Sears, Macy’s, JC Penny and Ann Taylor, to name a few—continue to shutter stores. Meanwhile, stores doing customer experience well, like Warby Parker, continue to open stores even as eCommerce thrives—as evidenced by 18% Y/Y growth with online retail sales in the U.S.