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C.E.K. & Partners | Atlanta, GA | United States 

© 2020 Carolyn Kopf Inc.

  • C.E.K. & Partners

Five Proven Steps for Successful Content Development

Updated: Feb 6

Content continues to be king, and as marketers ready themselves for 2020, our content marketing agency based in Atlanta finds B2B organizations large and small – across healthcare, payments, fintech companies, manufacturers and more – are seeking counsel on a formula for success with developing content to support their thought leadership efforts.

The primary myth is the perception that producing quality content is easy and quick to produce. Don’t be fooled! It takes time and advance planning to produce content that connects with the intended reader.

Here’s a peek at the steps we follow from planning and writing to distribution of content.

1. Planning + Discovery

Ask: Why are you creating content and who will be reading it?

It may seem fundamental, but it is important and often overlooked that the content you’re developing should support your business goals and marketing objectives. Are you clear on why you’re creating the content and who you want to read it?

Here are several strategic reasons we develop content for our clients:

1. Establish thought leadership

2. Refresh/update marketing collateral to support an acquisition

3. Drive Search Engine Optimization (SEO) rankings

Build awareness (e.g., a product launch or market entry expansion)

Support sales lead generation

Engage existing customers

Launch or refresh copy for a company website

Ask: What content would be relevant and compelling for your reader?

Before developing a high-level content calendar outlining specific topics and the timing of them, the content planning phase should begin with a process to uncover topics that will matter.

We suggest a planning or discovery phase. Here are several considerations:

- Have you established a thoughtful process for identifying topics? One that is more strategic than a quick internal brainstorm?

- Who is the audience the content is targeting and why will it matter to them?

-Who from your company is involved in developing the overarching themes of content for the year and the corresponding topics?

Do: Take time for stakeholder interviews.

During the planning and discovery phase, stakeholders – both internal and external – should be engaged 1:1 to discuss what’s of interest, whether it is something that excites them, or an innovation they are ready to launch to improve the user experience of a loyalty program, or a new technology they’re evaluating that will enable personalized digital experiences.


Internal stakeholders, such as a leader from a company’s executive team who has recently attended a conference or participated in a panel, can share their perspective on trending topics or most frequently asked questions.


Discussions with external stakeholders can reveal what’s on customers’ minds and often provide valuable insights about their perceptions of your company. These insights are gold for identifying topics that will help shift perceptions with the industry and customers. For example, a card issuer may lean on a vendor primarily to support credit card programs and overlook that same vendor for servicing their debit card services.

2. Developing and Prioritizing Topics

At the conclusion of the discovery phase, your team will have developed a running list of potential topics. As you compile it, you’ll see a pattern of themes emerge which can be used to categorize the potential topics.

Not all topics listed should make the final cut for inclusion with your calendar; you’ll want to evaluate and prioritize the topics.

-Do the topics support strategic business priorities?

-Can topics be scheduled to support key upcoming events or initiatives (e.g., a keynote speaker or industry newsletter?)

-Who are the best subject matter experts (SMEs) to support the topic?

3. Develop Your Content Calendar

As you develop a content marketing calendar, remember that while it is your roadmap, it should be flexible to account for plan changes and industry announcements.

Our content marketing agency counsel's brands on what the basic elements of a calendar should include:

- Release date

- Channel – blog, website, social media, newsletter

- Author/SME

- Topic

- Audience – merchant, issuer, employers

-Region – U.S., Europe or global

4. Production

Once your calendar is finalized and approved, it is time to move into production mode. This means moving through the steps to develop content! You may not need items four or five below, but if you do, ensure you build time into your schedule.

1. Conduct the SME interview to help flesh out an outline.

2. Develop the outline.

3. Write and refine the content.

4. Circulate for approval with legal compliance.

4. Translate the approved post into local language markets.

Once your content is produced, you are ready to release it, through whatever channels you identify to use. Metrics will help you understand what interests your readers.

5. Metrics

Regardless of the channels you use for your content – social media, website, email, newsletter – metrics will help you understand what content is resonating. These data points can be leveraged to understand what topics are of the most value to your audience and what should be produced going forward.

Need help planning and producing the content that will support your annual marketing objectives? We know content development is hard and takes both time and discipline. That’s why we’re here to help.

Contact us at Carolyn Kopf at p:404.345.6447 or

About C.E.K. & Partners

C.E.K. & Partners is a woman-owned brand and strategic communications firm based in Atlanta, GA. As a content marketing agency our writing lab supports strategic communications including content development for media relations, research reports, white papers, case studies, websites, solution sheets, infographics, articles, newsletters, blogs and more.

And, clients lean on our market research team for capturing data and insights to inform reports, as well as for design and creative solutions!